Pardons Direct Inc. is a federally incorporated pardons processing service company that is committed to protecting your Personal Information that you share with us. We want you to understand our Privacy Policy and what it means to you, our customer. Please take a moment to review our Privacy Policies and Frequently Asked Questions. Any questions you have about our Privacy Policy, or the information contained herein, can be directed to us at: privacy@pardonsdirect.com.
Contact Information
Pardons Direct Inc. processes applications for Canadian Pardons and U.S. Entry Waivers for clients who have past criminal records. If you do provide any of the information asked for on this site, you are expressly consenting to and have knowledge of the collection, use and disclosure of this information, as identified in this Privacy Policy.
Mailing Address:
Pardons Direct Inc.
P.O. Box 76054
Coal Harbour Postal Outlet
Vancouver, B.C. V6E 4T2
Telephone: 604-685-3520
Toll Free: 1-866-5-PARDON or 1-866-572-7366
Fax: 604-685-3571
Website: www.pardonsdirect.com
Email: info@pardonsdirect.com
We do our utmost to ensure that your personal information is safeguarded and protected, in accordance with the Personal Information Protection and Electronic Documents Act of Canada (the Act) (PIPEDA) and the Canadian Standards Association Model Code for the Protection of Personal Information.
Privacy Principles Followed by Pardons Direct Inc.
Identifying Purposes
The purposes for which customer information is collected shall be identified before or at the time the information is collected.
Consent
The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law. We only collect, use, or disclose personal information for purposes we believe you would consider appropriate under the circumstances.
Limiting Collection
The customer information collected is limited to those details necessary for the purposes identified by Pardons Direct Inc. Information will be collected by fair and lawful means.
Limiting Use, Disclosure and Retention
Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.
Accuracy
Customer information is maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.
Openness
Pardons Direct Inc. is required to make information available to customers concerning the policies and practices that apply to the management of your information.
Customer Access
Upon written request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.
Handling Customer Complaints and Suggestions
Customers may direct any questions or enquires with respect to the privacy principles outlined above or about our practices by contacting Pardons Direct Inc. by email, mail or telephone.
FREQUENTLY ASKED QUESTIONS
Your personal information (ie Name, Address, Phone Number, Email Address, Credit Card details, Application Info, Comments etc.) allows us to provide services to you as requested. These purposes include registering to receive e-mail newsletters, requesting further information about our services, submitting a Pardon or Waiver Application or addressing any concerns you have indicated about the Company and/or our services. Furthermore, personal information allows us to:
- Understand your needs as a customer and determine eligibility for our products and services
- Provide ongoing service
- Comply with the law
Personal information is not collected unless you provide this to us. This means you can visit and browse our website without having to provide any personal information to the Company.
How is my Personal Information Protected?
All personal information is stored in secure databases at secure addresses to prevent unauthorized access. These databases are protected by passwords, encryption devices and firewalls. Please note, however, that no data transmission over the Internet can be guaranteed to be 100% secure. We cannot ensure the security of the information you transmit to us over the Internet.
Access to your personal and private information is limited to authorized employees only. We keep our employees informed about our policies and procedures. Unauthorized access to and/or disclosure of client information is strictly prohibited. All of our employees are expected to maintain the confidentiality of customer information at all times.
Please be assured that Pardons Direct Inc. will never sell, lease or trade information about you to other parties.
What are your Website Policies?
You can visit and browse our site without having to provide any personal information. We will require personal information such as your name and email address if you subscribe to our electronic newsletter. We do not send unsolicited email.
Can I access my information and whom do I contact?
What if it is incorrect or I want my information removed?
Upon request in writing, you will be informed of the existence, use and disclosure of your personal information, subject to certain limitations. If you wish to review or verify the personal information you have provided to us, determine to whom your personal information was disclosed, amend or to delete any information, please contact us by writing to us at the following address:
Attn: Privacy Officer
Pardons Direct Inc.
P.O. Box 76054
Coal Harbour Postal Outlet
Vancouver, B.C. V6E 4T2
Email: privacy@pardonsdirect.com
Subject to legal and contractual restrictions, you can withdraw your consent to our use of your information at any time and with reasonable notice. If you refuse or withdraw your consent for any purpose that is required by us to fulfill our product or service contract with you or the Company, we will not be able to provide you, or continue to provide you, with the product or service.
We will respond to your written request within 30 days of your request’s receipt. If we respond favourably to your request, we will give you access to your file. If for any reason we cannot grant your request for this information, we will provide you with written reason(s).
Updating this Policy
We will modify this Policy in a timely matter when necessary to reflect changes to our Policy.
